Help With Webmail Password

Webmail is a classic tool provided by many web host platforms.  Linux/Unix based servers often use a product called CPANEL.  Cpanel offers email account support through a handy web based facility called “webmail”.

The Guild provides role-named email accounts to its various officers, coordinators, and facilitators.  Members in these roles may choose full email accounts and use webmail or their own email software.  Guild webmasters provide support to your email software on a best effort basis.  Support for webmail is full service.

To access webmail, you must have a previously assigned email address and password in the HCWG.ORG domain.  The Webmaster will provide these to you on your request.  When turnover in a given role, due to elections, resignation, or appointment, the new member in the role should request the Webmaster provide them with their role-based email credentials.

Here are the several password update options:

1. First Use Password – The webmaster provides you with your preassigned password for the first time.
2. Self-Service Webmail Password Update – You know your webmail email address and password, and want to self-service update it.  See steps below.
3. Webmaster Password Reset – You have forgotten the assigned password and need the Webmaster to reset it and give it to you. Request Webmail Password Reset
4. Self-Service Password Reset – This is the option if you have forgotten your password and wish to reset it yourself.  Unfortunately, at this time the web hosting company does not support self-service password reset for Cpanel Webmail.

Self-Service Webmail Password Update

Step	Description	Screen Shot
1	Using your device web browser connect to https://webmail.hcwg.org and log in using your email address and assigned password.
2	Once logged in, you will see the screen to the right, or the screen in the next row, Step #3, depending upon your prior RoundCube mail choice.  The initial screen is in Step #3.   If you see the screen to the right, click the CP icon marked by the red arrow.
3	On the RoundCube email settings screen, in the left column, middle of the page, locate Password and Security under Edit Your Settings. Click Password and Security.
4	On this screen, click Password Generator button to get a system assigned random and complex password string that meets or exceeds minimum criteria.
5	On this screen click #1, Generate Password button.  A complex random string of characters will be displayed.  A new string will be generated each time you click Generate Password. After you see a value you like, put a checkmark in #2 checkbox, I have copied this password to a safe place. After you set the checkbox, the #3 Use Password button will enable.  Click it to insert your password in the input fields shown in Step 4 above.
6	Click the Save button.
7	Now log out and back in to ensure your password reset is completed successfully. Click the Off Button marked by the red arrow.
8	Log in with your email address and your new password. If you are unable to log back in, please  Request Webmail Password Reset